Answer:

We have five customer-centric guarantees. These are:

• On-time - with penalties if we overrun.
• On-budget is a fixed price agreement outlining all the quality inclusions provided clearly in writing before you sign.
• Quality assurance - final client approval before final payment.
• Communication - documented agreement that outlines what is and is omitted and systems to keep you informed during the entire process.
• Safe and clean - our workplaces are safe for our employees, trade partners and visitors. Further, if you are not satisfied with the site's cleanliness, you can call one of the two directors, and within 24 hours notice, we will remedy your practical concerns, or a $500 payment will be provided.

In addition to the five customer guarantees that will form the basis of our HIA agreement, we consistently assist 50 clients per year with their significant extension or building their secondary dwellings.

This volume has allowed us to invest in staff and systems, enabling us to manage the design, planning approvals and project management "in house".

We have great partner trades that we trust and use on our projects, and these tradespeople assists and partner with us in extension projects.

One business managing the entire process provides efficiency and assurance, guaranteed and enshrined within your Housing Industry Association agreement.

Answer:

We want to deliver a world-class project for the select customers that we engage with.

There is little value in our business undertaking significant extensions or building a second dwelling for someone. Then they engage an alternative company to undertake the renovations, and it becomes a nightmare.

We have great partner trades - traditionally called sub-contractors and trade supply partners.

Our trade partners, plumbers, plasters and tilers have great businesses and charge more than the average because we have partnered with high-quality craft and tradespeople.

If you focus on as cheap as possible, we will not be the ideal business for you.

The work is guaranteed and documented in your HIA agreement, and comprehensive Home Warranty Insurance is provided.

Having one clear and concise agreement and program for work and payment stages that incorporate the extension and renovation work provides ease in finance and communication.

Answer:

We are a team of about 12 staff and about 50 partner trades. Our primary business is fixedpriceextensions.com.au, and as we assist customers with extensions, this business essentially manages all the other projects that customers want.

Our business manager is Jason Yeung, our two directors support him are Nick Constable (licensed builder), and Frank Walmsley (0400446605), our head of designs is Yana del Valle.

Answer:

Yes, we are. Our builder's Licence is 2012767 (ACT).

Our company is Turnkey Creations Pty Ltd and has been in operation since 2012. The ABN is 67155832732

Answer:

Our office is located at level 2 80 Emu Bank Belconnen 2617.

https://www.google.com/maps/place/level+2%2F80+Emu+Bank,+Belconnen+ACT+2617/@-35.2378481,149.0719553,19.75z/data=!4m5!3m4!1s0x6b17ad6e6e895f63:0x95adbb172eeb452d!8m2!3d-35.2379593!4d149.0715314

It's directly above the Lighthouse bar, and there is lift access. At the door, there is disabled parking, and plenty of paid parking 8.30 am-5.30 pm and free parking on weekends and after hours.

Answer:

This year we will assist about 50 Canberra based customers with their extension and or major renovation project. These range from $100,000 to $500,000.

Answer:

Yes, we can.

We have not promoted this business, and it is not our intention to do so as we focus predominantly on existing customers extending through our primary business fixedpriceextensions.com.au.

Answer:

The onsite inspection takes about 1-2 hours to photo and measure the property.

In some cases, we use a 3D scanner based on the complexity of the project. You don't need to be home for the inspection, but we will need to be let in.

We apply this basic fee to cover some of our licensing and software costs and ensure that we have committed customers.

Answer:

We have been operating continuously in residential construction as a company since 2012.

Answer:

About 50% of renovation projects in the ACT do require building approval. The consequences of not obtaining building approval can be significant, primarily when you sell your property.

If the scope of works changes the structural integrity of the residential premises, then yes, it will likely trigger the need for (BA) building approval.